Delivery Information

UK Mainland Delivery is only £4.99

Shipping to France only £13.00

Shipping to Canada only £30.00 – Canadian taxes and duty apply on arrival

Delivery is made by either Royal Mail or Courier and most will need to be signed for. If parcels can not be delivered within 2 attempts, re-delivery charges may apply.

How long will my delivery take?

Equestrimen try to deliver your orders as quickly as possible. Please allow 3-10 working days for despatch and delivery, as we are a new company we do not hold large quantities of stock yet, however most items are delivered within 5 working days of order confirmation. If it is going to take longer than this we will be in contact to let you know, and if the delivery is expected to take more than 10 working days we will discuss further options.

If you require your delivery for a certain deadline please let us know once your order has been placed and we will endeavour to fulfil your request, if this doesn’t look possible we will be in contact as this can not be guaranteed.

Can I track my order?

Once your order has been dispatched you will receive a dispatch email with method of posting and your tracking reference if applicable, which you will be able to use on the couriers website to track your parcel.

Will I need to sign for my order?

Most orders will need to be signed for on delivery – it is the customers responsibility to ensure someone is available at the address within the expected time frame specified by the courier.

What if there is a problem with the delivery?

If a delivery is missed, a re-delivery can be arranged directly with the courier or Royal Mail using the delivery notice card provided by them. If however a parcel is returned to us due to non-delivery, additional delivery charges may be charged in order to complete any subsequent re-delivery.

Please contact us if there are any issues with delivery and we will try our best to help.